Synergy Coverage Solutions understands that quality claims service begins before and continues after an injury occurs. Service starts by working with the client on prompt claim reporting, modified duty programs, and post-accident drug testing. Synergy Coverage Solutions focuses on determining compensability during the early stages of a claim report. Claims are examined carefully and thoroughly to ensure they are compensable in accordance with the Workers’ Compensation statute for each state. Synergy utilizes many tools to reduce claim costs. Twenty-Four Hour, Three Point Contact The Claims Investigation begins with 3-point 24-hour contact for all claims. The client employer, medical provider, and injured employee are contacted within 24 hours of accident notification. Contact is made with: The client employer to confirm the details of the accident. The injured employee to collect information about the accident (recorded statement). The medical provider to confirm diagnosis and treatment